Are you a service delivery rockstar? If so this is the job for you! Check out the details!

Responsible for providing systems support delivery management and personalized attention
on designated accounts in order to meet the service levels agreed with customers, driving
customer satisfaction while maximizing oracle effectiveness and profitability. Service delivery
representative within Oracle and focal point of contact to the customers being their escalation
path & internal customer advocate
Develop and maintain relationships with customer and third parties. Act as a customer
trusted advisor. Plan and deploy Support activities to ensure effective delivery within an
agreed set of delivery constraints. Advise the account on the effective and efficient way to
use Oracle support services and products, tools, interfaces and procedures. Assure and
improve the quality of the service, and maintain accurate account information.
In scope for System support is the cover of Hardware, Operating system and Storage (Disk
and Tape) products.

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To deliver significant programmes or projects (often characterised by their complexity, risk, innovation quotient or revenue size) successfully. To meet or exceed contractual commitments;ie time, quality and financial metrics. To impact and influence the client relationship, principally in managing client expectations throughout the delivery process, whilst also searching for and identifying additional commercial opportunities. Working as an intrinsic part of the Account Team with the CSR/Partner to optimise commercial positioning and potential incremental business. To represent Oracle’s best interests with clients at all times.
7 + years experience on Oracle projects is mandatory
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